Do I need any special computer or software to access the Provider Services Portal?
No, all you need is an internet connection, any speed, any ISP service can get you access to Online Provider Services 

Does it cost anything?
No, it is a service offered by American Community to enhance your ability to provide services to their members and increase your office efficiency. 

Do I have to use it to verify information?
No, it is an optional tool, offered to improve the efficiency of your office. 

How current is the information?
The eligibility and claims status information is updated daily.   

Is the information secure?
The patient information and your profile are managed in a system that meets the requirements as set forth by HIPAA for Privacy and Security of Personal Health Information. 

Do I need special training to use the system?
No, most users are able to successfully navigate the user friendly system by clicking on the menu items. 

How do I sign up for Provider Services Portal?
    1. Click the Create a new account link and enter your contract number (noted in your welcome letter) and tax identification number, followed by the Access Key (noted in the information sheet). For assistance, contact a Network Development representative at: (800) 991-2642 ext 6370.
    2. Create your user id and password that only you will know.

    3. Once the sign-up process is complete, you will receive an email notifying you of the subscription approval. At that time you will have access to check claims and eligibility information online.